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Junior Support Specialist

Reward Gateway
6 April 2021
Kamenitza Park, Iztochen Boulevard 59, Plovdiv, Bulgaria
Job Type


At Reward Gateway, we’re driven by our culture, our clients and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 400 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.

Your role in our Mission

Our mission is to make the world a better place to work and to achieve this mission we need you to deliver operational and technical support for all Reward Gateway clients and employees at the highest level of client service.
This is a global role and you will have to work with different teams across the whole of Reward Gateway.

Some of Your Responsibilities & Core Duties will be:

  • Outstanding help and support to our clients and their employees across the globe
  • A warm and friendly telephone manner
  • Accurate and well-written answers to incoming queries
  • Fast resolution to queries and problems

The Experience and Key Skills you will have:

  • Bright, positive and self-motivated
  • The ability, to demonstrate excellent verbal and written communication skills in English and to be customer-focused
  • You should be highly organised with great attention to detail and able to evaluate and prioritise customer demands
  • Excited to learn new things and willing to invest personal time and energy in improvement
  • Flexible with the ability to work independently and as part of a team
  • Strong interpersonal skills
  • Flexible working shifts during the day

The Interview Process:

  • Telephone Interview with our recruitment team
  • Video call interview with our Support Team Managers

Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

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